Great service, amazing food and awesome atmosphere. Would highly recommend.
Hmm.. How to begin. I don't write a lot of restaurant reviews but for 2019 i'll make more of a habit.Wanted to try The Palms as I wanted a quiet atmosphere where people can actually speak to each other. Mostly in Cowes, that is impossible.Anyway, booked dinner with friends. Seated outside which was nice.Service was fine. Friendly and accommodating staff. No issue from that aspect. We ordered some Tapas to share and mains. The Tapas probably should be avoided if you are hungry. It's a miniscule serve (2 tiny spring rolls or 2 tiny pieces of pork). The most tasty Tapas were the Chorizo and scallop skewers. The Tapas are way overpriced for what is provided (picture is a $30 plate). Presentation was fine.Main course was the eye fillet with scalloped potatoes. Other selections ordered were the fish and chips. All were ok. Fish was cooked well and crispy. The chips were rather limp. The steak was reasonable quality but overcooked (we ordered medium rare and we got at a medium or just over that). Due to other issues which will be described below the was no point in complaining. The potatoes were tasty but a bit more sauce would have been nice. Drinks were fine. Price for mains ranged from $28-38. Tapas was 5 for $30 or sold individually.The biggest problem is the amount of time we waited for the Tapas and then the mains. It was close to 45 minutes to get the Tapas and then another 30 minutes (probably close to 40) to get mains. No explanation was made as to the delays. The restaurant had about 3-4 groups including us. So not even close to full yet the time to get served was astonishing. Can't imagine what would happen if there were more patrons. Hint. Don't book if you are planning on a quick dinner.Overall, the food probably saved the situation but just. There was nothing exceptional but also no disasters. I asked the group afterwards whether they would go back. No one said they would rush back other than for the quiet atmosphere. The overall score out of 5 was an average of everyone. 3 is about right.
Had a booking for 6.30pm. Ordered entrees and mains at 7pm. Mains arrived at 8.30pm, they forgot about our entrees even after we repeatedly asked them when they were coming to which the waitress replied "they're on their way". Terrible service which is a shame as the food was actually nice. Only when our mains arrived did we receive an apology for forgetting our entrees and for taking so long to get our food to us.
We loved the food, the chef was great. Everything was quality, fresh and hot. The waitress was lovely and very helpful. Thanks heaps! We will be back
Only one staff member on, she spent 25 minutes cleaning empty tables before she even bought us a menu. Another 15 mins of her doing anything she could (not a busy Night, only 3 other small tables) I had to ask for our wines. We were dinning with a 3 year old so we obviously want to get in and out quickly. Meal arrived over an hour after we arrived. Barely edible. Over $100 for a seafood plate. 4 oysters, 4 prawns and packaged smoked salmon. Prawns were like mush and and we're room temperature, obviously not great for food poisoning. Hot section was laughable. Only edible were the 4 bits of fish. Scallops were like rubber bullets and I can't tell you what the rest was as they didn't have any lights in the outside eating area and by now it's well after 9pm. Would never go back.
The Palms Phillip Island is an Australian Restaurant based in Cowes, Victoria. The Palms Phillip Island is located at Chapel St, Cowes VIC 3922, Australia.
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